The process of servicing technological devices such as laptops, desktop computers, servers, UPSs, telephone exchanges, printers, and mobile devices involves several key stages that may vary depending on the type of device and the specifics of the service.

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Diagnostic:

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• When a problem is reported by the client or detected during routine checks, the first step is to diagnose the issue.

• Diagnosis can be carried out both by on-site service personnel and remotely by connecting to the device, if possible.

• It involves identifying the cause of the problem, assessing the extent of damage or malfunction, and determining the required scope of repair.

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Servicing:

 

• After diagnosing the problem, the device undergoes the repair process.

• Repair may involve replacing damaged components, software, cleaning contaminants, mechanical repairs, etc.

• Service can be performed both at an authorized service center and on-site at the client's location, depending on the type of problem and technical capabilities.

 

Configuration:

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• After repair or in the case of a new device, it may be necessary to configure it according to the client's requirements or company standards.

• Configuration may involve installing and setting up software, adjusting system parameters, integrating with existing IT infrastructure, etc.

• For network devices such as servers, telephone exchanges, or UPSs, configuration also includes network settings, security, etc.

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Testing:

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• After completion of repair and/or configuration, the device undergoes a testing process to ensure that the problem has been resolved and it operates correctly.

• Tests may include checking all device functions, performance, stability, and compliance with client requirements.

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Delivery and Training:

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After servicing and testing, the device is delivered back to the client.

In the case of new devices or significant configuration changes, service personnel may provide training for users on operation, maintenance, or specific device functions.

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Support:

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Upon delivery of the device, our company may provide additional support such as technical assistance by phone, remote service, or in-person support in case of further issues or user questions.

 

The process of servicing technological devices involves a series of steps aimed at effectively diagnosing, repairing, configuring, and providing operation and support for clients. Each of these stages requires precision, technical knowledge, and appropriate tools and resources to ensure customer satisfaction and efficient device operation.

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Sample Pricing (for a single device):

 

Diagnostic: from 100 PLN

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Service (repair or replacement of components): from 200 PLN (depending on the type of damage and required parts)

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Configuration: from 100 PLN (depending on the complexity of configuration and operating system)

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These values may vary depending on the location, type of device, and scope of service work. Detailed pricing should be agreed directly with the sales department.

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Our services are available in: Szczecin, Koszalin, Stargard, Kołobrzeg, Świnoujście, Goleniów, and throughout the West Pomeranian Voivodeship/zachodniopomorskie.